FAQ

 

What types of personalized gifts do you offer?

We offer a diverse selection of personalized gifts designed to celebrate cherished memories. Our product range includes items such as the "Affection Box Hamper," the "Big Collage Frame," and the "Big Memoroids Fridge Magnet," each crafted to provide unique ways to showcase your favorite moments.

How can I ensure my personalized gift is created accurately?

To ensure accuracy in your personalized gift, it is crucial to provide clear and high-quality images during the order process. Double-check the details you submit, as any modifications made to the photos after receipt will void eligibility for refunds related to incorrect images.

What is your policy on refunds and returns?

Due to the customized nature of our products, we do not accept returns or issue refunds. However, if you receive an incorrect photo with your order, you may notify us within 7 days for a potential refund of the specific item containing the error, subject to verification.

How long does shipping take?

The estimated delivery time for your order varies based on the product type and the shipping destination. We utilize top courier services to ensure timely delivery, and you will be informed of the expected delivery timeframe during the checkout process.

What should I do if my order is returned due to an incorrect address?

If your order is returned due to an incorrect address or unclaimed package, you will be responsible for any additional shipping costs incurred for reshipping the order. It is advisable to verify your shipping information at checkout to minimize such issues.

Can I change my delivery address after placing an order?

Once an order is placed, the shipping details are automatically sent to our courier partners, and changes to the delivery address are not possible. Please ensure that the address provided is accurate to avoid complications.

How can I contact customer support for further inquiries?