Privacy policy

Privacy Policy – Mosambi Media

This Privacy Policy explains how Mosambi Media (“we”, “our”, “us”) collects, uses, stores, and protects your information when you access or use our website and services. By using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

a. Information You Provide Directly

  • Name

  • Phone number

  • Email address

  • Shipping/delivery details

  • Account registration details

  • Photos/images uploaded by you for customized products

  • Messages, complaints or refund requests shared via email or Instagram

b. Information Collected Automatically

  • IP address

  • Device details

  • Browser information

  • General location (based on IP)

  • Website activity (pages visited, time spent, etc.)

2. How We Use Your Information

Your information may be used for:

  • Processing and fulfilling orders

  • Displaying, modifying, and printing user-submitted images

  • Communicating order updates and delivery details

  • Verifying refund or complaint cases

  • Account creation and management

  • Customer support and service

  • Investigating unlawful activity, misuse, or policy violations

  • Compliance with applicable laws and regulations

We may also use aggregated non-identifiable data to improve our services.

3. Image Handling & User Responsibility

  • You retain full ownership of the photos you upload.

  • You grant Mosambi Media permission to store, process, and modify your images only for order creation and any additional use specifically authorized by you.

  • You must ensure that:

    • You own the images you upload,

    • They do not violate copyright,

    • They do not contain abusive, obscene, harmful, or illegal content.

4. Image Handling & Liability Limitation 

While Mosambi Media takes reasonable measures to securely store, process, and handle all customer-submitted images, the user acknowledges that no system is completely immune to errors, technical issues, or unforeseen events. By submitting images to our platform, the user agrees that Mosambi Media shall not be held liable for any accidental loss, misplacement, alteration, or exchange of images.

The user agrees that this limitation forms a fundamental basis of the agreement for using Mosambi Media’s services.

5. Sharing of Information

We may share user information only under the following circumstances:

  • With courier partners to deliver your order

  • With law enforcement, regulators, or authorities when required

  • To investigate fraud, complaints, or violations of our Terms

  • With third-party merchants or platforms linked through our website (as applicable)

We are not responsible for the privacy practices of third-party websites or services.

6. Data Security

We implement reasonable technical and organizational measures to protect your data from:

  • Unauthorized access

  • Loss or misuse

  • Modification or accidental exposure

However, no online system can guarantee 100% security.
You are responsible for maintaining the confidentiality of your account credentials.

7. Cookies

Our website may use cookies to:

  • Improve functionality

  • Understand site usage

  • Save user preferences

You may disable cookies through your browser, but some features may not function properly.

8. Children’s Privacy

Our services are not intended for individuals under 18.
We do not knowingly collect data from minors.

9. Data Retention

We retain personal information only as long as necessary for:

  • Fulfilling orders

  • Verifying complaints

  • Legal compliance

Uploaded images may remain stored unless you request deletion (except where required for legal or verification purposes).

10. User Rights

You may request:

  • Access to your personal data

  • Correction of inaccurate data

  • Deletion of stored photos or personal details (unless restricted by legal obligations)

Request must be sent via our official email or Instagram.

11. Third-Party Links

Our website may include links to third-party sites.
We do not control or endorse their:

  • Content

  • Policies

  • Security practices

Interactions with third-party sites are at your own risk.

12. Updates to This Policy

Mosambi Media may update this Privacy Policy at any time without prior notice.
Continued use of the website implies acceptance of the updated version.

13. Contact Information

For privacy-related queries or concerns, please reach out through the details provided on our Contact Us page.